Individual Worksheet
| Subject: Real-Life English | Class/Age: 8 сынып |
| Topic: Services and Customer Interaction | Date: _________________ |
| Student's Name: _________________________________________________ | |
Dear student! This worksheet will help you practice speaking in service situations. Read each task carefully. Write your answers in the spaces provided. Use full sentences where needed. Good luck!
Task 1. Vocabulary Match (1 point)
Match the service-related words (1-5) with their definitions (A-E). Write the correct letter in the space.
1. Complaint
2. Appointment
3. Refund
4. Inquiry
5. Feedback
A. A request for information.
B. Money returned to a customer.
C. An expression of dissatisfaction.
D. Comments about a service or product.
E. A scheduled meeting or visit.
1. ____ 2. ____ 3. ____ 4. ____ 5. ____